SHOPPING INFORMATION

All orders are shipped from Lisbon, Portugal.

We usually need 2-3 business days to prepare your package. After that the shipping transit depends where the package is sent to:

  • Portugal: 1 business day
  • Spain: 2 business days
  • EU: 3-5 business days
  • Rest of the world: 7-10 business days

We processes all orders in EUROS.

Yes, all customers will receive an order number via email after placing their orders. Please contact us if you don’t receive one within 24 hours.

Generally it takes between 1-2 business days to process and ship out orders.

Yes. All of our shipments are processed with discreet packaging, so you can receive your order in complete privacy.

Yes, all orders are accompanied by a tracking number.

Yes, just choose a different address in your checkout process.

Yes, just choose a different address in your check out process.

If you want to remove your account you just need to send us an email informing that you wish to delete your account.

You do not need to create an account to purchase any of our products.

If your product is damaged or does not work you should contact us right away so we can replace it for a new one.

We reserve the right to refund the value of your order with the exception of original shipping fees, only after we receive and examine the items.

Most of our products have one year warranty, you can know if a product as a warranty in the product description.

You have up to 14 days to make a return.

The purchase steps are easy to follow, but if you need any help you can contact us directly in the built-in chat or send us an email to hello@masturlandia.com

Free Delivery Orders over €150.

If you order does not cover €150, the shipping cost is €4.90 per item.

Yes. All orders above €150 the shipping cost is on us.

PAYMENT INFORMATION

We accept all major credit cards: Visa, Mastercard, Discover, Amex and also Paypal. You can link your credit cards in paypal, then you can pay via your credit cars.

You can be absolutely sure that all purchases here are safe and secure.

We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

In most situations, for most countries you will not have to pay customs, but it depends on where are you located.

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All of our payments forms are 100% secure.

We do not sell or share your information with other companies.