Return or exchange an item – our 100% money back guarantee.
If you are not 100% satisfied with your purchase, we accept returns or exchanges of any item (exceptions apply) in all original conditions within 14 days of when item was delivered to you.
We will only accept returns or exchanges on any item that is unused and with original packaging intact, with all enclosed documentation.
We reserve the right to refund the value of your order with exception of original shipping fees, only after we receive and examine the items.
Adult goods have specific hygiene and health implications, so we trust that you understand that we have to protect all of our costumers and members regarding the returned products.
Here the terms you should meet in order to be eligible to return your purchase or items of your purchase:
- The items must not be used.
- The items must be in their original conditions and the packaging should be intact.
- The items that are not heat sealed in original box are non refundable and non exchangeable.
- The items provided in a sealed package that have been opened before are non refundable and non exchangeable.
- The items must be delivered to us within 14 days from order delivery.
- All clothing and lingerie are non refundable and non exchangeable.
- All magazines and videos are non refundable and non exchangeable.
- All items of final sale are non refundable and non exchangeable.
- Exceptions do not apply if item has flaws or defects of production or material, as long as they have been unused and in all their original conditions, packaging intact and all orginal documentation inside.
We reserve the right to ship the items at your own expence if the item did not meet any of the previously written criteria and therefore we can´t accept it.
Important note: We reserve the right of only accepting as returned items if they are dispatched within 14 days of delivery, unless we have sent you a notification with a different information. You are accountable for the items until it is delivered to us. Therefore we strongly recommend you to send them by a delivery service that insures you the value of the package. The cost of shipping the item back to us is your responsibility and non refundable.
Delivery charges are only refundable when items are faulty and a refund is made within all the conditions previously disclosed above.